Shipping policy
SHIPPING POLICY URBN404
Processing Time
All orders are processed within 1-3 business days after the order is placed.
This processing time includes order verification, quality checks, packaging, and handover to the shipping carrier. Orders are not shipped or delivered on weekends or public holidays.
Processing times may vary during periods of high demand or promotional campaigns.
International Shipping & Delivery Estimates
URBN404 offers international shipping.
Estimated delivery times are calculated in business days after order processing and may vary depending on the destination country.
Estimated international delivery time:
9-15 business days, depending on location, customs procedures, and local postal services.
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier issues, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and order size. All applicable shipping fees will be clearly displayed before completing your purchase.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
URBN404 is not responsible for delays caused by customs clearance processes.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24-72 hours for tracking updates to become available.
Shipping Delays
URBN404 cannot guarantee delivery dates. We are not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our control.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. URBN404 is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date). Each case will be reviewed individually to determine a suitable resolution.